Yesterday I received a note from Susan, a good friend and colleague. She shared the concern expressed by her clients. “We’re not being taken seriously,” they said. What are they really saying?
While it’s impossible to know with complete certainty, they are probably asking for what I believe we all want – to be truly heard and responded to with care, compassion, and a sense that our thoughts, ideas, and requests are important, valued, and respected.
So if that’s what we all want and need, how do we give this to our family, friends, colleagues, and “customers”? First, instead of thinking about the next clever or persuasive thing you’ll say during a conversation, listen to the other person completely. It’s harder that you might think, but I know you’re up to the task. Second, put yourself in the other person’s shoes and ask yourself: “What is he or she saying with the words and what’s being ‘said’ if I read between the lines?”
Many people won’t tell you all that they want or expect. They want you to care enough to “read their minds”. If you really pay attention, you’ll understand what they mean and respond accordingly. As you consistently “Take Me and Everyone Else Seriously” your relationships will flourish and the rewards given and received will be enormous.
Have a great weekend,